Tag Archives: customer satisfaction

Choosing a site for online shopping

Posted on September 22, 2011 by
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Now shopping items that we need not be done directly. We can buy things without bothering to come to the market or shop. Simply through the internet only. We can order any item quickly and come to our home address.

As is known, in many Internet shopping sites that offer a wide range of needs. Not just goods, but also services. Along introduces the benefits of the Internet and its many users, the more people who do business through this virtual world. One way is to create a shopping site. The site offers a variety of items can be purchased online manner.

The ease of online shopping is a wonderful thing. In addition to the price of goods which are usually cheaper than store prices, online shopping can be done from home, anytime. However, you must be careful in selecting the shopping site.  Many shopping sites are really to be trusted, but not a few also are not prioritizing customer satisfaction, such as order confirmations are slow, late to deliver the goods, do not accept complaints when there is a problem, and so on. Do not let your disappointment.

So before doing the shopping, you should know first, a shopping site where you can trust. Here are some tips on choosing a site that can be trusted, among others, as follows.

View Company Profile
Within a site, there is usually a menu that provides information about the profile, can profile the site owner profile. Ensure that information about the profile is clear and complete. For example there is the office address, phone, owner’s name, since when the company / site stands, and so on. It would be better if you know the owner or manager of the shopping sites.

See Customer Number
Good shopping sites usually provide comprehensive features, including a list of consumers who become customers. If customers are many, this is one feature of shopping websites can be trusted. Likewise, the number of visitors per day.

See Customer Testimonials
These tips are also important to know the level of customer satisfaction. A good testimonial is installed automatically without any moderated by the site manager. So, whatever its contents, testimonials will be installed. If the testimony is only slightly since moderated, then you can suspect, if the testimony is attached only good testimonials and delete testimonials disappointment.

Ask Friends
Ask an experienced friend’s recommendation is also required. Friends who experienced online shopping certainly has a record of shopping sites that can be trusted. He will suggest to you, where to find a place to shop.

Good service
You may have found a site that provides the goods you are looking for. Here is a sign of a shopping site with great service. Good service, such as fast response to questions politely. Quickly confirm the order. Ship items immediately after you pay. Warranty. Provides support solutions when there are problems

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Customer Satisfaction

Posted on August 30, 2010 by
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Customer SatisfactionSo many things happened in recent years. Competition happening everywhere. This resulted in all state business is in trouble who need a way out immediately. Often found in the decisions that are made contrary to both good business logic and centered to the loyalty to customer satisfaction.

Most sales organizations large enough, the conduct training regularly in finding out what should be done to obtain customer satisfaction. And to achieve all this requires a clear budget planning to spend, so we get a clear comparison of expenditures and results will be achieved.

Many experts suggest that we are always thinking about what should be done and find out what not to do. Can be defined as activities that did not necessary.

By not doing the things that are not necessary, means finding out what the customer satisfaction to reduce spending and ensure that the event is not appropriate or reaction does not happen again.

Actions need not occur, can be given examples such as:
Many companies have chosen to give additional charge to customers who want to continue to get good service, and what they always succeed. Or is there a more severe action that is the reason they charge to deliver services faster and better than the previous standard of service. This resulted in pelangggan satisfaction level will go down. Like most cases, many perusahaa not want to spend money just to improve services. They always think about the capacity and quantity of production, and excludes the value for their customers.

In fact there are many things we can do other than mentioned above. More aligned to the customer. The most precise in communicating with customers is to always think not to say “NO” to them. It will make customers feel is always ready to serve.

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